Top FAQs


How do I look at my email?

Please go to http://eaglemail.eastern.edu

What does "Going Google" mean?

Basically instead of hosting our email on a server at EU, Google is going to host our email and we will have access to Google's applications including mail, calendar, notes and docs all in one place and anywhere in the world (via the internet or a smart phone).

How do I log in to Google Apps?

  1. Go to http://www.google.com/a/eastern.edu
  2. Log in with your existing user name and password. 

Will my email address change?

No, your email address will remain yourusername@eastern.edu

When will my new email be sent to Google directly?

New mail will begin being delivered directly to Google 5PM March 12th

I cant wait, can I have email forwarded to gmail now?

Yes, simply login into webmail https://mail.eastern.edu:9100, click on the "Mail Control" button, enable mail redirection and put in "you-user-name@temp.eastern.edu", click keep a copy. (be sure to click the blue check to update your settings)

Can I access my Google Apps account from another email program?

Yes, Eastern University does support the use of POP3 or IMAP to access your Google Mail in another email program, such as Microsoft Outlook, Thunderbird or Eudora.  Instructions can be found here.

How long will it take me to get up to speed with Google Apps?

You should be able to begin sending and receiving mail, scheduling calendar events, and managing contacts right away, without any trouble. Becoming accustomed to Gmail's unique mail management features such a conversations and labels can take a bit longer. Within a week, however, many people find they are not only comfortable with Google Apps, but they appreciate the benefits and no longer miss their old application.

Can I open my email or calendar in new tab (not a new window)?

Yes, if you set up your browser to open links in a new window or tab.

Tip: If you want to open Google Mail or Calendar in a new tab instead of a new window, change your settings in Internet Explorer. Go to Tools >Internet Options>Tabs>Settings, and click Let Internet Explorer choose how to open pop-ups.

Can I access Google Apps offline?

Yes, Offline support can be found under your Gmail Settings.

Do I need to use the VPN to access Google Apps when I'm offsite?

No, you can just go to you Google Apps URL to access your email and calendar.

Requirements and Language Support

Which web browsers can I use with Google Apps?

Google Apps supports the following other browsers 

  • Google Chrome
  • Internet Explorer 6+
  • Mozilla Firefox 2.0+
  • Apple Safari 3.0

Are there any other system requirements?

No. Because Google Apps runs in a web browser, you just need to use a supported browser.

What languages does Google Apps support?

The interface for both Google Apps Email and Google Calendar are available in over 50 languages. For a list of the available languages and instructions on how to set a different language, refer to the Gmail Help Center.



Contact Support
610.341.5821
610.341.1493    
support@eastern.edu

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